Reports to: Global VP Infrastructure and Service

Function: IT

Role Type: Global

Location: Open

About Us

Smurfit Westrock (NYSE: SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

Our technology organization is transforming how we work at Smurfit Westrock. We align with our businesses to deliver innovative solutions that:

Address specific business challenges, integrate processes, and create great experiences.
Connect our work to shared goals that propel Smurfit Westrock forward in the Digital Age
Imagine how technology can advance the way we work by using disruptive technology.

We are looking for forward thinking technologists that can accelerate our focus areas such as building stronger foundational technology capabilities, reducing complexity, employing digital transformation concepts, and leveraging disruptive technology.

About The Role

The IT Strategic Operations Director, reporting to the VP Infrastructure & Service, will play a pivotal role in enhancing the effectiveness and efficiency of the Infrastructure & Service department. This individual will act as a trusted advisor and strategic partner to the VP, facilitating communication, managing priorities, and ensuring the successful execution of key initiatives. The IT Strategic Operations Director will be responsible for managing stakeholder relationships and supporting the overall strategic objectives of the IT organization.

Your Accountabilities

Strategic Support: Support the VP of Infra & Service to develop and implement IT strategies that align with the company’s overall business objectives. Assist in prioritizing initiatives and managing resource allocation.
Operational support: Collaborate with Infrastructure & Service Leadership team to drive and achieve high levels of service in a cost-effective manner.
Support Program Management: Support key IT projects and initiatives, ensuring they are delivered on time, within scope, and aligned with business goals.
Change Management: Facilitate the IT communication and change management strategies to ensure consistent, clear, and effective messaging around IT initiatives, projects, and priorities to promote alignment and engagement within the organization.
Meeting Management: Prepare agendas, materials, and presentations for meetings. Capture and follow up on action items to ensure accountability and progress on key initiatives.
Operational Efficiency: Identify opportunities for process improvements within the infrastructure & Service organization. Implement best practices and optimize workflows to enhance overall efficiency and effectiveness.
Team Development: Promote a culture of innovation, collaboration, and continuous improvement within the Infrastructure & Service community.
Reporting & Metrics: Develop and maintain key performance indicators (KPIs) and dashboards to track Infrastructure & Service performance. Prepare regular reports for the CIO, executive leadership, and Board of Directors on progress against strategic objectives.

This is a great opportunity for the right candidate to grow and develop their IT leadership, strategy and transformation skills in the Infrastructure & Service function, for career development in leadership roles either in IT or in the wider Smurfit Westrock organization.

Qualification, Knowledge, And Experience

Bachelor’s degree in information technology, Business Administration, or a related field; master’s degree preferred. - Essential

7+ years of experience in operational leadership, (lean) project management, strategic planning or transformation roles, demonstrating progressive accountability and responsibility over time. - Essential

Proven ability to manage projects and drive organizational change. - Essential

Excellent communication, interpersonal, and presentation skills. Fluent in English is a must. - Essential

Strong Analytical And Problem-solving Abilities. - Essential

Ability to work collaboratively across functions and levels of the organization. - Essential

Ability to travel internationally. - Essential

High level of integrity and discretion in handling confidential information. - Essential

Understanding of strategy, governance, and operations in a company context. - Desirable

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IT Strategic Operations Director