Head of Operations – VSM & Supply Chain

Location: South Holland, Netherlands

About the Role

We are seeking a strategic and hands-on Head of Operations – VSM & Supply Chain to lead warehouse operations, inventory management, supply chain functions, and product customization activities. This leadership role will oversee a team of Value Stream Managers, Supply Chain Specialists, and operational staff at a key Netherlands facility.

The successful candidate will be accountable for the execution of end-to-end warehouse, logistics, and production processes, including inventory accuracy, order fulfillment, equipment maintenance, and on-time delivery. This role is also responsible for driving continuous improvement and Lean transformation to ensure operational excellence.

Key Responsibilities

Warehouse and Inventory Management

Monitors inventory levels, oversees stock replenishment and quality of inventory. Ensures warehouse operations meet all department mandated timeframes and deadlines
Establishes key performance indicators for all teams to measure and track incoming and outgoing materials. Reviews KPIs on a regular basis with supervisors to identify gaps and solutions
Analyze current distribution processes to implement improvements to enhance efficiency and reduce costs. Optimizes the warehouse footprint for efficiency and space
Maintains the operating expenses based on the annual budget and assists in preparation of annual warehouse operations budget
Oversees the development, deployment and direction of warehouse change programs and processes
Fully responsible for all inventory management of the distributions. Will work directly or indirectly with Planners and Buyers to established Finished Goods inventory levels.
Ensure that all material handling and transportation equipment is properly maintained and safe to operate
Establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.
Supply Chain Management
Use ABC-XYZ analysis to optimize inventory levels, balancing stock and customer delivery expectations maximizing cash flow.
Lead and mentor the regional supply chain specialists and buyers through training and development.
Support the sales department with planning, execution and all other operational issues regarding the inbound supply chain.
Manage all operational issues related to the inbound flow and outbound drop shipment flow to our customers all over the world.

Product Customization

Monitors and manages machine OEE, as well as process effectiveness and efficiency
Ensures standard operating procedures are always up-to-date and get reviewed and improved regularly
Gives direction to the responsible Value Stream Manager on priorities
Ensures all operations meet all department mandated timeframes and deadlines
Establishes key performance indicators for all teams to measure and track and manage performance. Reviews KPIs on a regular basis with supervisors to identify gaps and solutions

Continuous Improvement, Lean, and Problem-Solving

Leads Continuous Improvement (CI) initiatives by identifying and implementing Lean methodologies to enhance productivity, throughput, and efficiency.
Utilizes Lean tools such as Kaizen, 5S, Standard Work, and Value Stream Mapping to drive process improvements.
Implements root cause problem-solving techniques such as 5 Whys and Fishbone Analysis to address operational inefficiencies and prevent recurring issues.
Drives automation and system improvements to increase productivity and reduce manual labor.
Works cross-functionally to improve workflows, reduce lead times, and eliminate waste in warehouse operations.
Coaches and trains team members on CI methodologies to foster a culture of continuous improvement.

People Management

Leads, trains and develops a team of distribution staff, fostering a culture of safety, efficiency and excellence
Effectively communicates with direct reports and internal customers in sales and operations. Collaborates on all warehouse projects
Prepares and conducts annual performance reviews for Supervisors. Provides constructive and positive feedback on an ongoing basis
Practice and adhere to all company policies

Qualifications

Minimum Requirements

Bachelor’s degree in Business Administration, Supply Chain, or Operations Management
5+ years of operations or warehouse management experience

Preferred

Experience with transportation carriers (TL, LTL, Intermodal, Parcel)
Union environment leadership experience
Strong analytical, budgeting, and resource allocation skills
Working knowledge of Lean and continuous improvement tools
Proficiency in Microsoft Office and inventory management systems
Excellent interpersonal and communication skills, with the ability to present operational data clearly

Compensation & Benefits

Competitive base salary
Participation in a performance-based incentive plan
Comprehensive benefits package, including flexible working arrangements where applicable

Why Join Us?

Join a forward-thinking organization where operational excellence and innovation are at the heart of the business. This is a great opportunity to make a significant impact in a global supply chain and production environment, while developing your leadership career in a collaborative and growth-focused workplace.

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Head of Operations - VSM & Supply Chain